I’m WZ Trained – What’s Next?

By Shane Sturman, CFI, CPP One of the most common questions we get at our training seminars on Interview & Interrogation Techniques is: “What’s next?” This is a great question considering attendees just sat through at least a 16 hour program packed with an...

Ready to Interrogate? Don’t Bet On It!

By Dave Thompson, CFI You flop the straight flush and the player before you raises into you. You hide your reaction attempting to contain your excitement about your pending payday as it is almost as sure a bet as the sun rising in the morning. As the play continues...

Are You Ready?

By Dave Zulawski, CFI, CFE The New Year is a time for resolutions; where we try do something a bit better than last year. Making a small change which enables us to be prouder of who we are. So I would ask you to think about how you handle and resolve investigations....

4th Quarter Playbook

By Wayne Hoover, CFI While a football game can take only 60 minutes of actual playing time, the preparation for such a game takes 12 months of hard work. There are a lot of similarities between a game and life. Just like in the game, we are committed to winning. Not...

So Many Cases, So Little Time

By Tom McGreal, CFI Investigators often carry heavy caseloads and have minimal time to conduct extensive interviews. Pressures to complete their assignments come from a variety of directions including supervisors, the media, the public and often the victim or their...

2017 CLEAR Conference

The Coalition of Law Enforcement and Retail was formed in November 2008 by a group of Law Enforcement and Retail Loss Prevention professionals that saw the need for the formation of a partnership. The following are the goals and objectives to this partnership: To...

He Said. She Said. Now What?

By Dave Thompson, CFI The daunting task of investigating a harassment claim is one that is faced by many human resources and employee relations professionals on a daily basis.  The difficulties with these types of investigations are countless and include the lack of...

The Seven Basic Emotions: Do you know them?

Originally posted on Humintell’s website Humintell’s scientifically validated, emotion recognition training tools feature images of individuals portraying the 7 basic emotions: Anger, Contempt, Fear, Disgust, Happiness, Sadness and Surprise. But what exactly are...

The Eye Contact Myth

Originally Posted on Humintell’s Blog Section According to social psychologist and microexpressions expert Dr. Mark Frank, eye contact (or lack of) is “one of the most misunderstood aspects of deception”. Many videos, articles, and newscasts suggest that a...

Tools of the Trade: Mastering Each Method

By Dave Thompson, CFI When it comes to home improvement or fixing a car we all are well aware that multiple tools are needed to get the job done efficiently and effectively.  Using the wrong tool may delay the process or result in even further damage.  This same rule...

The Zellman Group’s NLEOMF Sports Auction at NRF

Don’t forget to visit The Zellman Group’s annual sports memorabilia auction at this year’s NRF PROTECT! All proceeds go to the National Law Enforcement Officers Memorial Fund. This year they are auctioning off signed Kevin Durant authentic Golden State Warriors...

Maximizing Mentorship

By Michael Reddington, CFI Heavy lies the crown.  Success brings many rewards and many responsibilities.  One of the greatest responsibilities your success bestows upon you is passing everything you’ve learned on to others who are eager to develop their careers.  The...

Top 10 Reasons for Becoming an IAI Member

By David Zulawski, CFI, CFE As the International Association of Interviewers (IAI) enters its 5th successful year, I find myself reflecting upon the many questions I have been asked about the IAI, and the value it brings. Said differently, over the years several...

What’s Trust Got to do with It

By Tammy Clark, CFI, CFE Trust is an important aspect at all levels of an investigation.  Your supervisors and business partners must trust that you will conduct your investigation in-line with your organization’s policies and procedures.  Similarly, the victims or...

Managing Your Emotions During an Interview

By Chris Norris, CFI Emotions can run the full gamut for both parties involved in an investigative interview.  Both the interviewer and the subject may feel the push and pull of a wide range of emotions.  From happiness to sadness, fear and surprise, disgust, anger...

Search for the Truth: 4 Phases of Interrogation

Obtaining the truth during interrogations is crucial to solving cases and charging suspects, but the process is dynamic and ever-changing. To succeed in the interrogation process, interrogators must learn their craft, understand the process of obtaining the truth, and...