What is Unconscious Bias?

What is Unconscious Bias?

By Julie Kratz (originally posted on NextPivotPoint.com on May 22, 2018)  Gender bias is often much more subtle today than the blatant bias we used to hear and see in the workplace 20 years ago.  Yet, what we find is that bias is still there, it is just not as overt...
When “Just The Facts” Doesn’t Work

When “Just The Facts” Doesn’t Work

By Bryan Barlow, CFI Interviewers across all sectors often encounter traumatized individuals when conducting investigations.  Police and public sector investigators deal with crime victims and their families.  Private sector investigators may need to gather...
What are you waiting for?

What are you waiting for?

By Tony Paixao, CFI, CFE, Instructor/Consultant, Wicklander Zulawski “To be successful, you need to be hungry. If you’re hungry, eat a ham sandwich”—Abe Lincoln. Well, this quote may not be entirely real (and by entirely, I mean it’s completely made up), but...
Go Back To Your Roots At Elite Training Day

Go Back To Your Roots At Elite Training Day

By Melissa Mitchell, CFI When I got the notice for the Elite Training Day this year, I had to pause. My company currently has a travel freeze in place, so attending would mean doing so on my own dime. Like many of you, I have three kids who are just finishing up their...
A Legend in One’s Own Mind

A Legend in One’s Own Mind

By Brett L. Ward, CFI “No certificate ever proved competency in anything…” Since the program’s inception a few years ago, every single Premier Investigators Workshop I’ve been privileged to conduct with teams around the globe has begun with this very statement.  What...
There’s Always Time to be Thankful …

There’s Always Time to be Thankful …

By Brett L. Ward, CFI What exactly happened to 2018?  I’m going to need proof that it even existed.  I remember my parents often pleading with me to “slow down pal, enjoy the present– your future will get here soon enough.”   Early on I simply wanted to advance...
I Think I Can. Telephone Interviewing Tips

I Think I Can. Telephone Interviewing Tips

By Wayne Hoover, CFI “I can’t do an interview over the phone, I have to see the person.” I hear this so often at our seminars and, while different, it simply is not true (toss in the fact that I dislike the word “can’t”.) As Mike Reddington, CFI with WZ’s Executive...
Think They’re Lying? Think Again.

Think They’re Lying? Think Again.

By Dave Thompson, CFI “Her eyes darted back and forth as if she was thinking of a response…” “Based on her answers and body language it was apparent that she was lying…” “He was closed off and withdrawn, it was clear he wasn’t truthful” “His body language indicated...
Protect the Paws: A K-9 Cause

Protect the Paws: A K-9 Cause

By Brett L. Ward, CFI Meet Tom & Colleen Stein: People Who Are Fundamentally Making a Difference Every so often you have a moment that brings you back to what the world doesn’t highlight enough – positive community involvement.  Something that restores your faith...
Framing a Reciprocal Interview

Framing a Reciprocal Interview

Originally posted on Humintell’s website on March 19th, 2018 (https://www.humintell.com/2018/03/framing-a-reciprocal-interview/) What is the impact of offering an interviewee a bottle of water? This seemingly innocuous question actually delves into major...

I’m WZ Trained – What’s Next?

By Shane Sturman, CFI, CPP One of the most common questions we get at our training seminars on Interview & Interrogation Techniques is: “What’s next?” This is a great question considering attendees just sat through at least a 16 hour program packed with an...

Ready to Interrogate? Don’t Bet On It!

By Dave Thompson, CFI You flop the straight flush and the player before you raises into you. You hide your reaction attempting to contain your excitement about your pending payday as it is almost as sure a bet as the sun rising in the morning. As the play continues...

Are You Ready?

By Dave Zulawski, CFI, CFE The New Year is a time for resolutions; where we try do something a bit better than last year. Making a small change which enables us to be prouder of who we are. So I would ask you to think about how you handle and resolve investigations....

4th Quarter Playbook

By Wayne Hoover, CFI While a football game can take only 60 minutes of actual playing time, the preparation for such a game takes 12 months of hard work. There are a lot of similarities between a game and life. Just like in the game, we are committed to winning. Not...

So Many Cases, So Little Time

By Tom McGreal, CFI Investigators often carry heavy caseloads and have minimal time to conduct extensive interviews. Pressures to complete their assignments come from a variety of directions including supervisors, the media, the public and often the victim or their...

He Said. She Said. Now What?

By Dave Thompson, CFI The daunting task of investigating a harassment claim is one that is faced by many human resources and employee relations professionals on a daily basis.  The difficulties with these types of investigations are countless and include the lack of...