A Tale With Many Tails

A Tale With Many Tails

By Chris Norris, CFI Lost In Translation There have been many times in my life where I have both misspoken and been misunderstood.  In fact, it’s safe to say that far too often I forgot to follow the simple advice of Arizona State football coach Herm Edwards, “Don’t...
Question Yourself: Ten Biases You Probably Have

Question Yourself: Ten Biases You Probably Have

By Dave Thompson, CFI Biases are rampant in all industries, but not many have the disastrous impact that those in the criminal justice or employee relations field may experience.  The destruction of morale, wrongful termination or conviction, and the potential of...
What If? Three Interview Traps You Can Be Prepared For

What If? Three Interview Traps You Can Be Prepared For

By Shane Sturman, CFI, CPP As a presenter, we continually wait in anticipation for the inevitable “what ifs” from the seminar attendees. Sometimes it feels as if the “what ifs” can go on forever. However, these investigators are doing exactly what all of us should be...
What is Unconscious Bias?

What is Unconscious Bias?

By Julie Kratz (originally posted on NextPivotPoint.com on May 22, 2018)  Gender bias is often much more subtle today than the blatant bias we used to hear and see in the workplace 20 years ago.  Yet, what we find is that bias is still there, it is just not as overt...
When “Just The Facts” Doesn’t Work

When “Just The Facts” Doesn’t Work

By Bryan Barlow, CFI Interviewers across all sectors often encounter traumatized individuals when conducting investigations.  Police and public sector investigators deal with crime victims and their families.  Private sector investigators may need to gather...
What are you waiting for?

What are you waiting for?

By Tony Paixao, CFI, CFE, Instructor/Consultant, Wicklander Zulawski “To be successful, you need to be hungry. If you’re hungry, eat a ham sandwich”—Abe Lincoln. Well, this quote may not be entirely real (and by entirely, I mean it’s completely made up), but...
Go Back To Your Roots At Elite Training Day

Go Back To Your Roots At Elite Training Day

By Melissa Mitchell, CFI When I got the notice for the Elite Training Day this year, I had to pause. My company currently has a travel freeze in place, so attending would mean doing so on my own dime. Like many of you, I have three kids who are just finishing up their...
A Legend in One’s Own Mind

A Legend in One’s Own Mind

By Brett L. Ward, CFI “No certificate ever proved competency in anything…” Since the program’s inception a few years ago, every single Premier Investigators Workshop I’ve been privileged to conduct with teams around the globe has begun with this very statement.  What...
There’s Always Time to be Thankful …

There’s Always Time to be Thankful …

By Brett L. Ward, CFI What exactly happened to 2018?  I’m going to need proof that it even existed.  I remember my parents often pleading with me to “slow down pal, enjoy the present– your future will get here soon enough.”   Early on I simply wanted to advance...
I Think I Can. Telephone Interviewing Tips

I Think I Can. Telephone Interviewing Tips

By Wayne Hoover, CFI “I can’t do an interview over the phone, I have to see the person.” I hear this so often at our seminars and, while different, it simply is not true (toss in the fact that I dislike the word “can’t”.) As Mike Reddington, CFI with WZ’s Executive...

A Senate Hearing, But Nobody is Listening.

By Dave Thompson, CFI Watching the Kavanaugh hearings and subsequent “expert” opinions has me really concerned about the inability of people, from Senators to the average citizen, to be able to independently look at a situation without extreme bias or prejudice....
Think They’re Lying? Think Again.

Think They’re Lying? Think Again.

By Dave Thompson, CFI “Her eyes darted back and forth as if she was thinking of a response…” “Based on her answers and body language it was apparent that she was lying…” “He was closed off and withdrawn, it was clear he wasn’t truthful” “His body language indicated...

Nonverbal vs. Verbal Deception Detection?

Originally posted on Humintell’s website May 2, 2018 (https://www.humintell.com/2018/05/nonverbal-vs-verbal-deception-detection/) Is deception detection easier when we have verbal cues? Could it even be harder? A lot of sensory input goes into our ability to...

State Telephone Call Recording Laws Chart: Overview

By Practical Law Intellectual Property & Technology Maintained • USA (National/Federal) A Chart summarizing state laws governing whether businesses and others may legally record telephone calls. It includes consent requirements such as whether a state requires...

Anomalies and Deception Detection

Originally posted on Humintell’s website on March 6, 2018 (https://www.humintell.com/2018/03/anomalies-and-deception-detection/) While reading people can help in better communicating, it can also help in determining if somebody is lying to you. It was for this...
Protect the Paws: A K-9 Cause

Protect the Paws: A K-9 Cause

By Brett L. Ward, CFI Meet Tom & Colleen Stein: People Who Are Fundamentally Making a Difference Every so often you have a moment that brings you back to what the world doesn’t highlight enough – positive community involvement.  Something that restores your faith...
Framing a Reciprocal Interview

Framing a Reciprocal Interview

Originally posted on Humintell’s website on March 19th, 2018 (https://www.humintell.com/2018/03/framing-a-reciprocal-interview/) What is the impact of offering an interviewee a bottle of water? This seemingly innocuous question actually delves into major...

Whose Side Are You On?

By Dave Thompson, CFI Change.  A scary word, and a difficult concept to grasp for many.  Scarier and more troubling are the following reactions we often hear to a suggestion of change: “If it ain’t broke, don’t fix it” “But that’s the way we’ve always done it” “I’ve...

Cultural Interview Lessons From the Road

By Chris Norris, CFI The WZ Non-Confrontational Interview method has been a part of my career for over 28 years now, and I’m happy to say that I’ve been working for WZ for 19 years.  Through the years much has changed for both myself and WZ.  One of the biggest...